Cancellation Policy

The Customer may cancel the order (except for bulk orders) at no charge if the notice given is at least 24 hours prior to the delivery date and time.

For bulk orders, the notice given must be prior to order confirmation. After which, there would be a cancellation charge of at least RMXX (not inclusive of SST/ GST and taxes) for Home Delivery and RMXX (not inclusive of SST/ GST and taxes) for Bulk Order Delivery imposed for each order cancelled. To recap, bulk orders are orders for XXX individual items and above.

In the event that the Customer is not present to receive the order on the scheduled delivery date, there will be a redelivery charge of between RMXX to RMXX (not inclusive of SST/ GST and taxes) imposed for normal and bulk orders respectively.

The Customer is required to provide the redelivery date within 2 days from the original date. Otherwise, Mini Market Desa Rishah Sdn Bhd will proceed to cancel the order and a cancellation charge of RMXX and RMXX will be imposed for normal and bulk order respectively. The balance order amount will be refunded to customer account as in app/web credits only.